Thank you to Netacha, Lillian & Isra for our amazing trip to Rwanda! From the moment I emailed Neza Safaris, Netacha & Lillian helped customized & booked our itinerary the... read more way we wanted it and responded very quickly to all of our questions very clearly. We even had a trip interruption where our connecting flight to Rwanda was cancelled on us twice in Turkey and Lillian was so quick to respond and rebook. Unfortunately we flew back home and decided to rebook our trip to Rwanda a few weeks later. And Lillian and her team once again helped us rebook everything quickly. This is what excellent customer service is about and what made us book with Neza safaris! After we arrived in Rwanda our covid result didn’t come out in 24 hours so again Lillian went above and beyond to follow up on our results and within a short time we had our results and on our way to start our tour. We met Isra our guide and driver for our entire trip who was friendly and great guide and funny. He was a very safe driver and always kept the car clean. He answered so many of our questions about Rwanda and shared a lot of knowledge about his lovely country. We have made a great friend. We hope to revisit beautiful Rwanda again soon one day and book with Neza Safaris. I highly recommend booking with them!
